Returns & Exchanges
Can I return my order?
Easy! If you have a product that does not satisfy you then please contact us at firstname.lastname@example.org and let us know why.
How should I send it?
We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
Do I have to pay to return?
We're sorry but we don't offer a free returns service. We will however exchange any unwanted returns and re-send them without any further charge. How long can I keep my order before returning? We ask you return your items to us within 28 days of receiving them.
How long will it take to process my return?
Returns are usually processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account. We'll refund you by the same method as payment
And when will I receive my exchange?
Exchanges are usually processed and despatched within a few days of us receiving the goods back. We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item. Please state clearly on the returns section of the despatch note which item you want to exchange and for what. If we haven't the stock available we'll refund you and send you an email to let you know.
You've sent me the wrong items
If it's happened to you we're very sorry. Please contact us and we'll do our best to get the right items to you as soon as possible. The item I received is faulty If you think the item your received is faulty get in touch with us and we'll see what we can do about it. You can see our full returns and cancellation policies in the sites Terms Conditions